Terms and Conditions

Forge Ascent (“we,” “us,” or “our”) is a digital marketing, website, and automation services provider based in Alberta, Canada, serving clients across Canada and the United States. These Terms apply to all visitors and clients unless a separate written agreement expressly overrides them.

You agree to use our website and Services only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, the website or Services by any third party. You agree not to:

• Use our website or Services in any way that violates applicable federal, provincial, state, or local laws or regulations;
• Attempt to gain unauthorized access to our systems, interfere with our operations, or introduce viruses or other malicious code;
• Reproduce, copy, resell, or exploit any portion of our website or deliverables outside the scope of your engagement with us, except as expressly permitted;
• Use automated tools to scrape, harvest, or collect data from our website without our prior written consent.

We reserve the right to suspend or terminate access to our website or Services for any breach of these Terms.

Forge Ascent provides digital marketing, website design and development, customer relationship management (CRM), automation, email and SMS communications, reputation management, and related services as described in your service agreement, proposal, or order confirmation. The specific scope, deliverables, timelines, and fees for any engagement are governed by the separate agreement you enter into with us.

Third-party platforms and tools may be used in delivering our Services. You are responsible for complying with the terms of any such third-party platforms we configure or operate on your behalf, and for maintaining your own accounts where required.

Where you have provided your mobile number and consent, Forge Ascent may send you text (SMS) messages using an automated dialing system or similar technology for transactional, informational, and permitted marketing purposes. By opting in, you acknowledge and agree that:

• Consent to receive SMS messages is not a condition of any purchase or service;
• Message frequency varies, and message and data rates may apply according to your mobile plan;
• You may opt out at any time by replying STOP to any message, request help by replying HELP, or contact us using the details below;
• We are not responsible for delayed, blocked, or undelivered messages caused by your mobile carrier or carrier filtering;
• You are responsible for ensuring the mobile number you provide is accurate and for notifying us of any changes.

We comply with applicable SMS marketing laws, including Canada’s Anti-Spam Legislation (CASL) and the US Telephone Consumer Protection Act (TCPA) where applicable. Continued consent is confirmed by your ongoing acceptance of messages after receiving them.

While we strive to deliver high-quality Services, digital marketing and related outcomes depend on many factors outside our control, including your industry, market conditions, the quality of your products or services, your responsiveness, third-party platforms, and other variables. We do not guarantee any specific results, rankings, traffic levels, leads, revenue, or return on investment. Any examples, case studies, or figures shown are illustrative only and do not represent a promise or guarantee of future results.

Fees for our Services are as set out in your service agreement, proposal, or order confirmation. Unless otherwise stated, fees are billed in the currency and on the schedule specified in that agreement. You are responsible for all fees, taxes, and charges associated with your use of our Services. Late payments may result in suspension or termination of Services.

Unless otherwise agreed in writing, all fees are non-refundable. Any refunds or credits are at our sole discretion and governed by the terms of your service agreement.

All content on our website — including text, graphics, logos, designs, and software — is owned by Forge Ascent or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our prior written consent, except as necessary to receive and use the deliverables we provide to you under your service agreement.

Upon payment in full, and subject to the terms of your service agreement, you typically receive a limited licence to use the final deliverables we create for you. Third-party tools, templates, or components remain the property of their respective owners and are licensed subject to their terms.

You agree to provide accurate and timely information, access, and materials reasonably required for us to deliver the Services. You are responsible for the accuracy of content you provide to us, for obtaining any necessary consents for the use of third-party data, and for ensuring your campaigns and communications comply with applicable laws, including marketing and privacy laws.

Our website and Services are provided on an “as is” and “as available” basis. Except to the extent required by applicable law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or Services will be uninterrupted, error-free, secure, or that defects will be corrected.

To the maximum extent permitted by applicable law, in no event shall Forge Ascent, its owners, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business interruption, arising out of or in connection with your use of our website or Services, even if we have been advised of the possibility of such damages.

To the extent permitted by applicable law, our total aggregate liability arising out of or related to these Terms or our Services shall not exceed the amount you paid us for the specific Service giving rise to the claim in the twelve (12) months preceding the event. Some jurisdictions do not allow limitations of liability, in which case the foregoing limitations may not apply to you.

You agree to indemnify and hold Forge Ascent harmless from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of your use of our website or Services, your breach of these Terms, or your violation of any applicable law or third-party rights.

Our website may contain links to third-party websites or integrate with third-party services that we do not control. We are not responsible for the content, privacy practices, or terms of any third-party site or service. Your use of third-party websites and services is at your own risk and subject to their respective terms.

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for details.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts of Alberta shall have exclusive jurisdiction over any dispute arising out of or related to these Terms or our Services, subject to any mandatory consumer protection rights you may have in your jurisdiction of residence.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top. Material changes will be communicated through our website or, where appropriate, by email. Your continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms and Conditions or our Services, please contact us: